Bose has long had a reputation for making incomparable aviation headsets, but with heavy use over long periods, even the best headsets sometimes require repairs. When that happens and you have a Bose Aviation Headset, Brant Aero, as the only Bose-approved repair centre in Canada, can repair it on site in Brantford.
If your headset is under warranty, repairs include parts, labour and return ground shipping. If your headset is no longer under warranty, our Bose shop rate is $125.00 per hour, plus parts and return shipping. We provide a written quote for your approval before proceeding with repairs if the quote is above $250 otherwise, we proceed. All costs are in Canadian dollars, with applicable taxes extra.

Note: We are not authorized to ship service parts. The headset must be sent to an approved Bose Repair Station for service.

Attention:

 
·         We only repair Bose “AVIATION” Headsets; A30, A20 and ProFlight models.

·         We can no longer service the Series X/AHX/A10 headsets.

·         Repairs to headsets that have been modified cannot be conducted at any Bose Repair Centre.

 
The NORMAL turn-around time to repair Bose headsets is five to ten business days, providing parts are in stock here.  Please keep in mind that the lead time might be longer depending on the circumstances.

 
Frequently Asked Questions:

 
How can I tell if my A20 headset is still under warranty?

 
All Bose Aviation headsets carry a 5-year warranty.   The serial number can be found in two places: the outside of the box that your headset came in and:

 
For A20/A30:
under the headband cushion, near the hinge of the headband on your headset and ends in AE.
 
 
For Proflight:

is located below the right-side pad cushion. Gently peel away the cushion to view the serial number.
The 8th number is the year, after 2010, for example a ‘7’ would mean 2017.  The next three numbers are the day of the year, from 1 to 365 (366 in a leap year), so for example 234 would be August 21st

 
Does the warranty cover shipping costs?

 
Return shipping cost is covered by the warranty.  You are responsible for all costs of getting the headset to Brant Aero.

 
I live in the area; can I drop my headset off?

 
Yes of course, we are open Monday to Friday, 8:00 am to 4:30 pm.

 
How long will my headset take to repair?

 
Our current turnaround time is 5-10 business days once we receive your headset, and providing the parts required to carry out the repairs are in stock.

 
If my headset is not under warranty, can you give me an estimate of how much it will cost to repair?

 
Once we receive your headset, one of our technicians will conduct a thorough inspection and write up a detailed quotation for all repairs over $250.00, which we will email to you. We will not proceed with the repairs until we have a signed copy of the quotation from you, or an email stating that you would like us to carry out the repairs. If the repair is less than $250.00, we will repair the headset, and an invoice will be sent to you.

 
I cannot be without my headset – is there an alternative to sending it to you?

 
All repairs must be carried out at a Bose© authorized repair centre.  Brant Aero is the only Bose© authorized repair centre in Canada.

 

We do offer a loaner program where we will send one of our own headsets to you to use while we repair yours.  Our policy is we charge a $125 rental fee plus a $1,000 deposit to your credit card.  Once the loaner headset is returned to us and inspected, your deposit will be refunded to you, minus the freight charge and the cost of the repairs to your headset.

 

We also ask that you pay for the foam windscreen for the mic as we supply our headsets with a new one for each customer.  You may keep the one that the loaner headset comes with, as it will only be disposed of when the headset is returned to us.  If you would like to take advantage of this program, please send us an email at pmillan@brantaero.com

 
Are there any parts you can send out without me having to send you, my headset?

 
Yes, we can supply A20, A30 ear cushion kits, headband cushions, mic windscreens, complete cable assemblies and A20, A30 headset cases (not under warranty).

 
Can you send me ear cushion kits/headband cushions/mic windscreens or ANY other part if my headset is under warranty?

 
No, unless you want to pay for them.  You will have to send your headset to us as we need to verify that it is under warranty.

 
I only have sound in my left earcup, is there anything I can do?

 
Yes, open the control module door and remove the batteries.  You will see a series of small switches.  Make sure the ST MONO switch is set to MONO.  If this does not solve the problem, you will need to send your headset to us for inspection.

 
My phone works with the Bluetooth but why can’t I get music on my headset?

 
If your headset is pre-June/July 2015 the Bluetooth is not compatible with music sources.

 
My phone won’t hook up to the Bluetooth on my headset – what should I do?

 
Make sure your phone and your headset are switched on.  Locate the grey volume control buttons on the side of the control module of your headset.  Hold down the ‘-‘and ‘+’ buttons simultaneously for about 8-10 seconds.  Release the buttons, switch off the control module power and then switch it back on.  This will set the control module to discovery mode, which will enable the Bluetooth to ‘find’ your phone.

 
When I power up my headset, the light is steady amber for a brief time and then changes to flashing green.  I can’t find anything in the manual about this.  Is it normal?

 
Yes, this is the new way the headset powers up, and the power down sequence is also a little different.  The reason is to make the user pay attention to the LED power up sequence until they see the LED go to green.  A minor hardware change was made to the control module that afforded the opportunity to make this change.  In fact, this is exactly how the new ProFlight commercial pilot headset also powers up and down.

 
Submit a Bose Service Request and Ship your Headset

 
Please fill in the form below to submit your repair request to Brant Aero directly. NOTE: We will ONLY access your request form ONCE we received and processing your headset. Make sure to add a paper with your full name & phone number INSIDE the case with your headset for identification purposes.
Bose Repair Request Form

 

Submit a Bose Service Request and Ship your Headset

Please fill in the form below to submit your repair request to Brant Aero directly.

Bose Repair Request Form

  • A20
  • Max. file size: 512 MB.
    Please upload your Proof of Purchase. Proof of purchase is not necessary for warranty but if you have it, the warranty is from date of purchase and not manufacture.

You can print and include the Bose Service Request Form with your headset but you still must fill in the web form.

Ship (by mail or courier) to:

Courier Mail
Brant Aero Brant Aero
150 Aviation Ave P.O. Box 274, STN MAIN
Brantford Municipal Airport Brantford, ON N3T 5M8
Brantford, ON N3T 5L7