Bose Aviation Headset Repairs at Brant Aero

Bose aviation headsets are known for their outstanding quality, but with regular use, even the best may need servicing. When that happens, Brant Aero is here to help.

We are the only Bose-authorized aviation headset repair centre in Canada, and all repairs are completed on-site at our facility in Brantford, Ontario

Please note: Bose authorizes Brant Aero to perform repairs, but we are not part of Bose. We use our system and do not have access to any case numbers, notes, or info you may have shared with Bose support. To avoid delays, please include all relevant details in your submission to us.

🔧 Important: What to Send

For all Bose headset repairs, you must send the complete headset 🎧🎤🔌 (earcups, microphone, and cable assembly).

❌ We cannot perform diagnostics or repairs on individual parts.
✅ Testing and repair require the full unit to meet Bose standards.
⚠️ Please do not ship only a cable or accessory — doing so will delay your repair.

Additional Notes:

• 📦 Do not disassemble or attempt your own repair. Unauthorized work can void your Bose warranty.
• ⏱️ Work orders remain open only with complete headsets. Incomplete shipments may be returned at the customer’s expense.
• 🚚 Loaner program available: Brant Aero offers a courtesy loaner headset if you cannot be without equipment while yours is in for service. Details are provided below.

💡 Still have questions? Contact us anytime at service@brantaero.com

Important Model Eligibility Information

We only repair Bose aviation headsets: A30, A20, and ProFlight models

Not Sure What Model You Have? Check Before Sending?

Use these tips to determine whether your headset is eligible for service:

✅ Supported Models

A30, A20, and ProFlight Series

• • Serial number begins with 05, 07, or 08
  • A20 models will say “A20” clearly on both earcups

🚫 Unsupported Models

Series X, AHX, or A10

• • Serial number typically begins with 03 or 04
  • If your headset says “Aviation Headset X”, it is a Series X (not an A20), and cannot be serviced

We do not service Series X, AHX, or A10 models

WE CAN NO LONGER SERVICE: SERIES X, AHX, OR A10 HEADSETS

Already sent one of these by mistake?
No problem — you’ll have two options:

1. We can dispose of the headset for you at no cost.
2. We can return it to you, but you will need to cover the shipping cost.

If you’re unsure, feel free to email a photo to service@brantaero.com before shipping

Submit a Bose Service Request & Ship Your Headset

To begin the repair process, please fill out the Bose Repair Request Form below.

This form helps us collect your contact details and issue description so we can open a work order once we receive your headset.

Special Instructions

 If you have any special instructions for your repair, please include them with your paperwork.

We’ll do our best to follow them, but please understand that not all requests can be accommodated due to technical, safety or other limitations.

Frequently Asked Questions

How long will it take for my headset to be repaired?

Repairs typically take around 5 to 10 business days, depending on workload, parts availability and sometimes external factors. This is a general guideline — if we can get it done sooner, we absolutely will.

🔍 How to Check if Your Bose Headset Is Still Under Warranty

Bose aviation headsets come with a 5-year warranty from the date of manufacture or purchase, whichever is earlier. You can quickly estimate the manufacturing date using the serial number on your headset.

Here’s how it works:

1. Find the serial number
   • A20/A30: Under the headband cushion
   • ProFlight: Under the right-side pad
2. Look at the 8th digit in the serial number — that tells you the year it was made (after 2010).
   • For example:
     If the 8th digit is “7”, that means it was manufactured in 2017.
3. The next three digits show the day of the year (from 001 to 365).
   • For example:
     If the next three numbers are 234, that means the headset was built on August 21st (the 234th day of the year).

📅 Warranty Example:

• Serial number: 12345677234…
  • “7” = 2017
  • “234” = August 21
  • So, your warranty would expire August 21, 2022

If your headset is newer than 5 years based on that date, it may still be under warranty!

📦 How Do I Get My Headset to You, and Is Shipping Covered?

• Shipping to us is your responsibility — we do not provide prepaid labels
• If your headset is under warranty, Bose covers return shipping back to you
• Always include a note inside the case with your name, email, and phone number
• Shipping and Delivery Policy: Once an order has been shipped correctly and the carrier (e.g., UPS) has made the required delivery attempts and/or made the package available for pickup, the shipment is considered successfully fulfilled. If a delivery fails due to the recipient being unavailable or the package not being collected within the carrier’s hold period, any additional shipping or reshipping costs will be the customer’s responsibility.

Companies and government agencies:
You can include your repair order or internal documentation instead of the online form — just make sure it’s inside the case and includes contact and return info.

If my headset is not under warranty, can you give me an estimate before I send it in?

If your repair is not covered under warranty, here’s how we handle it:

• If the estimated repair cost is around $250.00 or more, we will email you a detailed quotation for the necessary repairs
• If the estimated cost is below $250.00, we will proceed with the repairs and bill you accordingly. An invoice will be sent once the repairs are complete
• We cannot give an accurate estimate based off of pictures e-mailed to us; we need to assess the headset in the shop in order to give you a quote.

Quotes:

Your approval confirms that you agree to the quoted repair costs and understand that:

• Shipping and taxes are not included in the quote.
•  During the assessment, all parts requiring replacement will be evaluated and replaced as necessary, including but not limited to ear cushions, mic windscreens, and batteries.
•  The assessment date provided is approximate; however, we strive to complete the assessment ahead of schedule whenever possible.
•  If you wish to limit the scope of the repair, please notify us before the assessment is completed by email at service@brantaero.com. Once the work has been completed, we are unable to reverse or modify the repairs.
•  If additional issues are found during the repair process, we will notify you before proceeding with any extra work.
•  All completed repairs are covered by a 90-day warranty on the work performed.
• Replaced parts are disposed of and not returned
• Certification documentation, such as F1 forms for companies that require them, will be provided upon request at a cost.
• Headsets are shipped to the address on file unless you specify otherwise before shipping

I cannot be without my headset. Do you offer a loaner?

Yes — we offer a loaner headset program:

• Flat rental fee: $125
• Refundable deposit: $1,000
• You keep the foam mic windscreen

For ProFlight models, in-ear tips are also billed and not returned

Your deposit is refunded (minus applicable charges) after we receive and inspect the loaner.
To request a loaner, email us at service@brantaero.com

Are there any parts you can send me without sending in my headset?

No. We are not authorized to send out individual parts, even under warranty. All repairs and part replacements must be done in-house.

🛠️ Troubleshooting

If you’re experiencing issues with your headset, here are some quick checks you can try before sending it in for service.

Sound only in the left earcup?

• Open the control module and remove the batteries
• Set the ST/MONO switch to MONO

• If the issue persists, the headset needs inspection

Bluetooth works for calls, but not for music?

• Headsets made before June/July 2015 support calls only, not music
• This is a hardware limitation and cannot be updated

Bluetooth won’t connect?

• Power on both headset and phone
• Hold down the + and – volume buttons for 8–10 seconds

• Release, turn the module off and back on — this puts it into pairing mode

Amber light, then flashing green?

Yes — this is the updated normal startup sequence. It ensures users notice power status and is now standard across models like the ProFlight.

Ready to Send Your Headset?

Fill out the Bose Repair Request Form BELOW to start the process.

Then, ship your headset with your identifying info inside the case to: